Frequently Asked Questions
Everything you need to know about shopping with Stokke® Australia
What are your shipping rates and delivery times across Australia?
We offer standard shipping across Australia starting from $9.95, with free shipping on orders over $150. Delivery typically takes 3-7 business days depending on your location, while regional areas may take up to 10 business days.
What is your return policy for change-of-mind purchases?
We want you to love your purchase. If you change your mind, you can return your items within 30 days of delivery, provided they are in original condition, unworn, and with all tags attached. Please note that return shipping costs are the responsibility of the customer.
Do you offer a warranty on your products?
Yes, all Stokke® Australia products come with a standard 12-month manufacturer’s warranty covering defects in materials and workmanship. Please retain your proof of purchase to facilitate any warranty claims.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. For your convenience, we also offer flexible payment options through Afterpay and PayPal.
How can I track my order once it has been shipped?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to our courier's website, allowing you to monitor your delivery in real-time.
Are your materials sustainably sourced?
Quality and sustainability are at the heart of our brand. We use premium, durable materials designed to last for generations, and we actively work with suppliers who adhere to ethical manufacturing and environmental standards.